Remote Reimbursement Coordinator: Patient Benefits Advocate

Cardinal Health, Inc.; Jackson (MS); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

MyFlexPay access to wages before pay

Job summary

Cardinal Health is hiring for a remote, full-time Patient Support role focused on individualized care. You will handle enrollment, verify information, and resolve patient inquiries while coordinating with payers and providers to determine coverage options.

The position requires 3–6 years of related experience, knowledge of Medicare policies, and strong problem-solving skills. Training runs 8:00am-5:00pm CST, with full-time remote schedules and comprehensive benefits.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED, or equivalent work experience, preferred
• Patient Support Service experience, preferred
• Knowledge of Medicare (A, B, C, D), Medicaid & Commercial payer policies and guidelines for coverage, preferred
• Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred
• Medical, Supplemental, and pharmacy insurance benefit practices, preferred
• 1-2 years experience with Prior Authorization and Appeal submissions, preferred
• Ability to work with high volume production teams with an emphasis on quality
• Intermediate to advanced computer skills and proficiency in Microsoft Office including Word, Outlook, and Excel capabilities
• Previous medical experience is preferred
• Adaptable and Flexible, preferred
• Self-Motivated and Dependable, preferred
• Strong ability to problem solve, preferred
• Bilingual is preferred

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly.
• Creates and completes accurate applications for enrollment with a sense of urgency.
• Scrutinizes forms and supporting documentation for missing information or new information to be added to the database.
• Conducts outbound correspondence to support patient/program needs.
• Resolve patient questions and representatives' concerns regarding status of their request for assistance.
• Maintain accurate and detailed notations for every interaction in the database.
• Make outbound calls to patient/provider to discuss missing information or benefit details.
• Assess patient’s financial ability to afford therapy and provide guidance to financial assistance.
• Provide detailed activity notes for Benefit Investigation processing.
• Work with teammates to support patient population needs.
• Follow through on all benefit investigation rejections (e.g., Prior Authorizations, Appeals).
• Track payer/plan issues and report changes to management.
• Explain insurance options and programs to patients to choose best coverage.
• Handle escalations with required timeframe communication to client.
• Conduct research on payer/physician/pharmacy issues to resolve swiftly.

Skills

Customer service

Medicare knowledge

Prior Authorization

Microsoft Office

High-volume processing

Problem solving

Bilingual (preferred)

Education

High School Diploma or GED

Preferred experience in Patient Support Service

Tools

Microsoft Office (Word, Outlook)

Excel

Job description

Cardinal Health is hiring for a remote, full-time Patient Support role focused on individualized care. You will handle enrollment, verify information, and resolve patient inquiries while coordinating with payers and providers to determine coverage options.

The position requires 3–6 years of related experience, knowledge of Medicare policies, and strong problem-solving skills. Training runs 8:00am-5:00pm CST, with full-time remote schedules and comprehensive benefits.