Remote Reimbursement Specialist - Patient Support

Cardinal Health; Atlanta (GA); Remoto; USD 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Short- and long-term disability

Descrizione del lavoro

Cardinal Health is seeking a remote Patient Support professional to handle inbound inquiries, enroll patients, and guide them through benefit investigations and financial assistance paths. You will interact with patients and providers, maintaining detailed notes and ensuring timely follow-up within defined service standards.

The role requires 3–6 years of experience in patient support, Medicare/Medicaid awareness, and proficiency with MS Office.

Competenze

• 3-6 years of experience preferred.
• High School Diploma, GED, or equivalent work experience.
• Patient Support Service experience preferred.
• Knowledge of Medicare/Medicaid/Commercial payer policies and guidelines preferred.

Mansioni

• First point of contact on inbound calls and determines needs.
• Creates and completes accurate applications for enrollment.
• Scrutinizes forms and supporting documentation for missing information.
• Conducts outbound correspondence to support patient needs.
• Resolve patient questions and communicate status of assistance requests.
• Maintain accurate notes for every interaction in the appropriate system.
• Discusses missing information and benefit-related details with patients/providers.
• Assess patient financial ability to afford therapy and guide them to financial assistance.
• Document actions needed for Benefit Investigation processing.
• Work with teammates to support patient population.
• Follow up on benefit investigations including prior authorizations and appeals.
• Track payer/plan issues and report trends to management.
• Explain insurance options and help select best coverage.

Conoscenze

Customer service

Problem solving

Adaptable

Self-motivated

Bilingual

Formazione

High School Diploma

Strumenti

Word

Outlook

Excel

Descrizione del lavoro

Cardinal Health is seeking a remote Patient Support professional to handle inbound inquiries, enroll patients, and guide them through benefit investigations and financial assistance paths. You will interact with patients and providers, maintaining detailed notes and ensuring timely follow-up within defined service standards.

The role requires 3–6 years of experience in patient support, Medicare/Medicaid awareness, and proficiency with MS Office.