Remote Reimbursement Specialist — Patient Financial Support

Cardinal Health, Inc.; Hartford (CT); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

MyFlexPay access to wages

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is hiring for a remote, full-time Patient Support role focused on individualized care and benefit investigation. You will handle inbound/outbound communications, enroll patients, review documentation, and guide financial assistance options to ensure timely access to therapies.

The position requires experience in Medicare/Medicaid/payer policies, strong MS Office skills, and the ability to work across teams. Training is CST hours, with 40-hour weeks and variable shifts.

Qualifications

• 3-6 years of experience in patient services or related roles.
• High School Diploma, GED, or equivalent preferred.
• Knowledge of Medicare, Medicaid and commercial payer policies.
• Familiarity with prior authorization and appeals processes.
• Strong computer skills and MS Office proficiency.

Responsibilities

• First point of contact on inbound calls and determine needs.
• Process enrollment applications with accuracy and urgency.
• Review forms for missing information and update database.
• Handle outbound communications to support patient needs.
• Resolve questions and concerns about claim status and assistance.
• Maintain detailed notes of all interactions in the system.
• Discuss missing information with patients/providers to obtain coverage.
• Assess affordability and guide patients to financial assistance.
• Provide detailed activity notes for benefit investigations.
• Collaborate with teammates to support patient population.
• Follow up on benefit investigation rejections and appeals.
• Track payer issues and report trends to management.
• Explain insurance options and help select best coverage.
• Escalate and resolve region-specific issues within SLA.

Skills

Customer Service

Problem Solving

Medicare Knowledge

Prior Authorization

Communication

Time Management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Excel

Job description

Cardinal Health is hiring for a remote, full-time Patient Support role focused on individualized care and benefit investigation. You will handle inbound/outbound communications, enroll patients, review documentation, and guide financial assistance options to ensure timely access to therapies.

The position requires experience in Medicare/Medicaid/payer policies, strong MS Office skills, and the ability to work across teams. Training is CST hours, with 40-hour weeks and variable shifts.