Remote Regional IT Service Desk Manager

GovCIO; Trenton (NJ); Remoto; USD 82.000 - 116.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Descrizione del lavoro

GovCIO is seeking a Project Manager to support the TSA. This fully remote role is primarily based in the United States, with occasional travel to Springfield, VA as needed.

The position focuses on leading a large, continuous IT service desk and overseeing VIP support from inception to resolution. The candidate should have a Bachelor’s degree in a related field and 2–5 years of IT project management experience, plus the ability to obtain a Public Trust clearance.

Competenze

• Bachelor's in related field with 2-5 years of IT project management experience.
• Experience leading and managing a large, 24x7x365 Service Desk operation for 85K users.
• Expert capabilities in overseeing advanced agent support, including remote desktop, Active Directory, and mobility console support.
• Clearance Required: Ability to maintain a Public Trust clearance.

Mansioni

• Leads and manages a large, 24x7x365 Service Desk operation, ensuring continuous IT support across Tier 0–Tier 2.
• Oversees testing of new applications and processes and maintains the Service Desk KB.
• Ensures proper SR priority/escalation and documents work in the ITSM tool.
• Provides VIP support and audits VIP requests from inception to resolution.
• Plans and leads major technology assignments and evaluates performance results.
• Acts as a technical expert across multiple project assignments; may supervise others.

Conoscenze

IT project management

Service Desk leadership

VIP support

ITSM tooling

Formazione

Bachelor's degree

Strumenti

Remote Desktop

Active Directory

Mobility Console

ITSM Tool

Descrizione del lavoro

GovCIO is seeking a Project Manager to support the TSA. This fully remote role is primarily based in the United States, with occasional travel to Springfield, VA as needed.

The position focuses on leading a large, continuous IT service desk and overseeing VIP support from inception to resolution. The candidate should have a Bachelor’s degree in a related field and 2–5 years of IT project management experience, plus the ability to obtain a Public Trust clearance.