Regional IT Program Manager, Remote Service Desk
GovCIO
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Benefits offered by this job
Job summary
GovCIO is seeking a Project Manager to support the TSA. The role is primarily remote with intermittent travel, located in Springfield, VA, and requires the ability to manage a large 24x7 Service Desk.
You will lead high-availability IT support across Tier 0–2, oversee VIP requests, drive process improvements, and coordinate cross-functional teams to deliver reliable service and successful project outcomes.
Qualifications
- Bachelor's in a related field with 2-5 years of IT project management experience.
- Experience leading a large, 24x7x365 Service Desk in an enterprise setting.
- Expert capabilities in remote desktop, AD, mobility support, and testing of new apps.
- Ability to maintain a Public Trust clearance.
Responsibilities
- Leads and manages a large, 24x7x365 Service Desk operation across Tier 0–2.
- Oversee advanced agent support including remote desktop, AD, mobility console.
- Troubleshoot OS and COTS issues; maintain Service Desk KB.
- Apply SR priority/escalation matrices; document work in ITSM tool.
- Ensure VIP support processes from inception to resolution; conduct audits.
- Plan and lead major technology assignments; supervise others if needed.
Skills
Education
Tools
Job description
GovCIO is seeking a Project Manager to support the TSA. The role is primarily remote with intermittent travel, located in Springfield, VA, and requires the ability to manage a large 24x7 Service Desk.
You will lead high-availability IT support across Tier 0–2, oversee VIP requests, drive process improvements, and coordinate cross-functional teams to deliver reliable service and successful project outcomes.
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