Remote Regional Host Account Leader

PadSplit; Atlanta (GA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity incentive plan

Bonus opportunity

National medical, dental, and vision

Life insurance

PTO + holidays

401(k)

Remote-friendly policy

Job summary

PadSplit is a fully remote company addressing the affordable housing crisis. We are hiring a Regional Host Account Manager to lead a team of Host Account Managers and help hosts succeed across an assigned region.

This player-coach role focuses on developing people, driving regional performance, and ensuring a consistent, high-quality host experience. You will collaborate with Product, Operations, Trust & Safety, Member Support, and Data teams to enhance the host journey, monitor KPIs, and coach

Qualifications

• 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people.
• Demonstrated success developing individuals into high-performing team members.
• Operational mindset balancing people leadership with execution.
• Data fluency to interpret performance metrics and translate insights into actions.
• Customer expertise in high-touch service environments.
• Marketplace knowledge in property management, hospitality, real estate, or marketplace businesses.
• Exceptional written and verbal communication to influence direct reports and partners.
• Passion for PadSplit's mission and staying close to the work.

Responsibilities

• Lead Your Team — Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance.
• Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results.
• Coach Consistently — Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve.
• Resolve Escalations — Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations.
• Improve Portfolio Health — Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues elevate.
• Partner Cross-Functionally — Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience.
• Build the Team — Support hiring, onboarding, and ramping new Host Account Managers while helping establish consistent operating standards.
• Lead by Example — Stay close to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model excellence.

Skills

Leadership Experience

Coaching Ability

Operational Mindset

Data Fluency

Customer Expertise

Marketplace Knowledge

Communication Skills

Mission Alignment

Job description

PadSplit is a fully remote company addressing the affordable housing crisis. We are hiring a Regional Host Account Manager to lead a team of Host Account Managers and help hosts succeed across an assigned region.

This player-coach role focuses on developing people, driving regional performance, and ensuring a consistent, high-quality host experience. You will collaborate with Product, Operations, Trust & Safety, Member Support, and Data teams to enhance the host journey, monitor KPIs, and coach