Host Account Manager - Emerging Product

PadSplit; Abbeyville (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

PadSplit is seeking a Host Account Manager of Emerging Products to serve as the dedicated strategic partner and primary contact for a portfolio of PadSplit hosts. This role sits at the heart of our Host Success model, shifting support from reactive problem-solving to proactive, relationship-driven account management.

You will own the full host relationship from activation through long-term retention, being trusted to provide clear answers on the spot and to spot issues in dashboards before a

Qualifications

• Own the full host relationship from activation through long-term retention.
• Be a trusted partner who provides clear answers on the spot.
• Proactive by nature and data-driven in approach.

Responsibilities

• Serve as dedicated strategic partner and primary contact for a portfolio of PadSplit hosts.
• Own activation through long-term retention of host relationships.
• Focus on response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention.

Job description

The Role We Need

PadSplit is hiring a Host Account Manager of Emerging Products to serve as the dedicated strategic partner and primary point of contact for a portfolio of PadSplit hosts. This is a newly created role at the heart of our Host Success model, designed to shift how we support all hosts from reactive problem-solving to proactive, relationship-driven account management.

You will own the full host relationship from activation through long-term retention. But owning the relationship means more than managing check-ins and reviewing dashboards. It means being a trusted partner and the person your hosts call when something goes wrong, someone who knows the platform, the policies, and the fee structures well enough to provide clear answers on the spot. You will be measured on the outcomes that matter most: your response times, occupancy performance, host satisfaction, churn reduction, and portfolio retention. This role is critical to ensuring every host in your book of business has what they need to thrive on the platform, and that they feel it.

The Person We Are Looking For

We are looking for a relationship-first operator who leads with data, follows through with hustle, and knows the product, policies, and PadSplit member outcomes well enough to earn a host's trust in the first conversation. You are proactive by nature, the kind of person who spots a problem in a dashboard before a host ever has to call about it. You are also comfortable in the reactive moments: a confused host on the phone about a payout deduction, a complex situation involving a member that requires judgment and empathy in equal measure