Remote Regional Field IT Tech Lead - Deployments & Support

Aramark; Orlando (FL); On-site; USD 95,000 - 125,000; Full time

Job summary

Aramark is seeking a Field Services IT Tech Lead for the Southeast Region, based in Orlando, FL, with remote work and up to 60% travel to support regional operations.

The role requires 5–7 years of hands-on IT leadership experience in hospitality and POS systems. You will lead deployments, manage projects, and ensure high-quality customer service while coordinating with regional teams and support staff.

Qualifications

• 5–7 years of progressive IT leadership experience in hospitality and POS solutions.
• Strong analytical, organizational, and communication skills.
• Proactive decision-making required.
• Experience with hospitality customer technologies.
• Familiar with ITIL practices and ServiceNow.
• Travel up to 60%.

Responsibilities

• Support the Regional IT and Field Service Directors to resolve issues with the help of Technical Support teams.
• Collaborate with Account and Support teams to ensure professional handling, timely communications, and resolution of support requests.
• Follow up with other support staff to ensure incidents are resolved and customer communication is complete.
• Lead technology mobilizations for new account openings and decommissioning for departing accounts.
• Manage projects assigned by the Field Service Director, informed by insights from the Regional IT Director and regional leadership.
• Assist in technology deployments to keep projects on task and on time.
• Utilize IT Service Management (ITSM) policies to meet the objectives of the Collegiate Hospitality Field Service Team.
• Ensure a high level of quality assurance and customer service.
• Engage regional Community of Tech to train local technical leads on processes and standards.
• Perform additional duties as assigned; may include related tasks outside the explicit list.
• Some off-hours (nights/weekends) support and deployments may be required.

Skills

ITIL practices

ServiceNow

Project management

Hospitality customer technologies

Communication skills

Analytical skills

Team leadership

Education

Bachelor's degree in IT/IS/CS

Job description

Aramark is seeking a Field Services IT Tech Lead for the Southeast Region, based in Orlando, FL, with remote work and up to 60% travel to support regional operations.

The role requires 5–7 years of hands-on IT leadership experience in hospitality and POS systems. You will lead deployments, manage projects, and ensure high-quality customer service while coordinating with regional teams and support staff.