Field IT Specialist — Client Group Implementations & Support

Aramark; Philadelphia (Philadelphia County); On-site; USD 70,000 - 100,000; Full time

Job summary

Aramark is seeking an IT Specialist for Client Group Implementation & Support. You will act as a hands-on technology resource delivering deployments, supporting day-to-day operations, and partnering with onsite teams nationwide.

The role requires up to 75% travel to client locations and a strong background in IT support, deployments, and project execution. You will resolve incidents, coordinate with vendors, and ensure alignment with security standards and client requirements.

Qualifications

• Bachelor's degree in Information Technology or related field.
• 3-5+ years of IT support, implementation, or field services roles.
• Experience in multi-site, client-facing technology environments.
• Strong hands-on troubleshooting, deployment, and project execution skills.
• Excellent communication and stakeholder management abilities.
• Experience in hospitality, workplace services, or consumer-facing environments preferred.

Responsibilities

• Serve as a primary hands-on IT resource for the client group, supporting technology needs across multiple locations nationwide
• Execute technology deployments, system upgrades, hardware installations, and operational enhancements at client sites
• Diagnose and resolve incidents, service requests, and escalations to minimize disruption to business operations
• Support client-specific IT projects from planning through go-live, ensuring consistent and on-time delivery
• Partner with onsite leadership, corporate IT, and vendors to maintain consistent service standards across all locations
• Perform configuration, testing, and validation of hardware, software, network connectivity, and digital workplace tools
• Identify and document opportunities to improve technology reliability, efficiency, and support processes
• Ensure adherence to corporate IT standards, security protocols, and client-specific requirements
• Communicate clear status updates on incidents, projects, and operational initiatives to stakeholders
• Travel to client locations nationwide up to 75% to support implementations, launches, and ongoing operations

Skills

IT support

Deployment

Troubleshooting

Communication

Project execution

Education

Bachelor's degree in Information Technology

Job description

Aramark is seeking an IT Specialist for Client Group Implementation & Support. You will act as a hands-on technology resource delivering deployments, supporting day-to-day operations, and partnering with onsite teams nationwide.

The role requires up to 75% travel to client locations and a strong background in IT support, deployments, and project execution. You will resolve incidents, coordinate with vendors, and ensure alignment with security standards and client requirements.