Remote Regional Credit Programs VP

Citigroup Inc.; Sacramento (CA); Remote; USD 144,000 - 194,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

Wellness programs

Job summary

Citi in California is seeking a VP, Regional Program Manager to develop and manage strategic relationships, drive credit initiatives, and gather market intelligence across Costco partnerships.

You will lead training, coordinate with Costco's Regional Marketing Manager and Citi's Director of Partner Engagement, and travel up to 85% to optimize warehouse applications and event support. This role requires a home-office setup and extensive travel.

Qualifications

• Bachelor’s degree in business or marketing and/or 6-10 years credit or sales-related industry experience.
• Residence in Los Angeles, Anaheim or Long Beach.
• Prior big-box retail management experience preferred.
• High energy and self-motivated.
• Ability to work independently with minimal supervision.
• Capacity to multi-task and respond to a variety of situations.
• Strong communication and organizational ability.
• Excellent large group presentation skills.
• Demonstrated aptitude for creative problem solving.
• Strong financial analysis/analytical skills.
• Relationship building skills and flexible style.
• Valid driver’s license.
• Ability to work in a remote office environment.

Responsibilities

• Serve as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees.
• Develop the strategy and execution plan for driving warehouse new account acquisitions and compliance within the region with Costco’s Regional Marketing Manager and Citi’s Director of Partner Engagement.
• Leverage data to assess the performance of warehouses in the region to determine where to focus training and engagement efforts.
• Train warehouse employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions.
• Collaborate with warehouse and regional leadership on strategies to improve regional/warehouse application performance.
• Support the success of credit tabling events and warehouse grand openings through training and optimization strategies.
• Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers.
• Ensure warehouse compliance with credit card collateral, applications, Terms & Conditions and procedures.
• Professionally manage and respond to warehouse/cardmember escalations to ensure that issues get addressed in a timely manner.
• Support team success through best practice sharing, tool creation/management, reporting, and information sharing.
• Understand unique characteristics of Partner and industry, as well as competitive environment.
• Work out of a home office.
• Travel within the Los Angeles region warehouses is required (role is ~ 85% travel).
• Overnight travel and weekend support will be required.

Skills

Relationship management

Data analysis

Presentation skills

Communication

Financial analysis

Multitasking

Education

Bachelor’s degree in business or marketing

Job description

Citi in California is seeking a VP, Regional Program Manager to develop and manage strategic relationships, drive credit initiatives, and gather market intelligence across Costco partnerships.

You will lead training, coordinate with Costco's Regional Marketing Manager and Citi's Director of Partner Engagement, and travel up to 85% to optimize warehouse applications and event support. This role requires a home-office setup and extensive travel.