VP, Regional Credit Programs & Partnerships

Citi; Sacramento (CA); On-site; USD 135,000 - 203,000; Full time

Job summary

Citi in Telecommuter California seeks a VP, Regional Program Manager to develop strategic relationships and drive credit initiatives with Costco’s leadership and Citi’s Partner Engagement. This role emphasizes training, compliance, data-driven optimization, and regional execution across warehouses.

Primary travel to Los Angeles region is required. Ideal candidates have 6–10 years in credit or sales within big-box retail, strong presentation skills, and the ability to work independently from a

Qualifications

• Bachelor’s degree in business or marketing and/or 6-10 years credit or sales-related industry experience required.
• Must reside in Los Angeles, Anaheim or Long Beach.
• Prior big-box retail management experience preferred.
• Must have high energy and be self-motivated.
• Able to work independently with minimal supervision.

Responsibilities

• Serve as the primary Citi contact and relationship manager for Costco’s Regional Leadership team and warehouse employees.
• Develop the strategy and execution plan for driving warehouse new account acquisitions and compliance within the region in conjunction with Costco’s Regional Marketing Manager and Citi’s Director of Partner Engagement.
• Leverage data to assess the performance of warehouses in the region to determine where to focus training and engagement efforts.
• Train warehouse employees in-person and virtually on the value of credit, how to present credit in a compliant manner, and how to address questions.
• Collaborate with warehouse and regional leadership on strategies to improve regional/warehouse application performance.
• Support the success of credit tabling events and warehouse grand openings through training and optimization strategies.
• Identify opportunities for process improvements based on feedback from warehouse employees and cardmembers.
• Ensure warehouse compliance with credit card collateral, applications, Terms & Conditions, and procedures.
• Professionally manage and respond to warehouse/cardmember escalations to ensure that issues get addressed in a timely manner.
• Support team success through best practice sharing, tool creation/management, reporting, and information sharing.
• Understand unique characteristics of Partner and industry, as well as competitive environment.
• Work out of a home office.
• Travel within the Los Angeles region warehouses is required (~85% travel).
• Overnight travel and weekend support will be required.

Skills

Big-box retail management

Strong communication

Organizational abilities

Relationship building

Analytical skills

Self-motivated

Driver’s license

Remote work capable

Education

Bachelor’s degree in business/marketing

Job description

Citi in Telecommuter California seeks a VP, Regional Program Manager to develop strategic relationships and drive credit initiatives with Costco’s leadership and Citi’s Partner Engagement. This role emphasizes training, compliance, data-driven optimization, and regional execution across warehouses.

Primary travel to Los Angeles region is required. Ideal candidates have 6–10 years in credit or sales within big-box retail, strong presentation skills, and the ability to work independently from a