Remote Regional Agent Performance Lead

Airspace; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health plan

Open PTO

401K with company match

Job summary

Airspace is seeking an experienced Agent Network Manager to own the partner relationships across two US regions from a remote location in the United States. You will onboard and manage agent partners, oversee performance scorecards, and coordinate with Procurement and Network Operations to maintain service quality.

Your role emphasizes data-driven decision making, proactive issue resolution, and close collaboration with regional managers. Occasional travel (<20%) is required and a bachelor’s degree or equivalent experience is expected.

Qualifications

• 2+ years in vendor/partner management, network operations, or account management
• Experience delivering performance conversations and decisions to end partnerships
• Comfort with analytics-based scorecards and regional relationships

Responsibilities

• Own and manage agent partner relationships across two US regions
• Lead agent scorecard management for quality, reliability, and coverage
• Monitor partner portal adoption and escalate early signs of underuse
• Conduct ongoing performance reviews and drive improvement actions with partners
• Coordinate onboarding with Procurement and manage the agent onboarding process
• Maintain agent case queue in Salesforce and ensure accurate documentation
• Collaborate with Regional NMs and other leads on regional strategy and performance
• Travel up to 20% to build relationships and ensure regional health

Skills

Partner management

Relationship building

Communication

Vendor management

Education

Bachelor’s degree in a related field

Tools

Salesforce CRM

Job description

Airspace is seeking an experienced Agent Network Manager to own the partner relationships across two US regions from a remote location in the United States. You will onboard and manage agent partners, oversee performance scorecards, and coordinate with Procurement and Network Operations to maintain service quality.

Your role emphasizes data-driven decision making, proactive issue resolution, and close collaboration with regional managers. Occasional travel (<20%) is required and a bachelor’s degree or equivalent experience is expected.