Remote Senior Manager, Global Network Operations

Airspace; Oregon; Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Health, dental and vision plans

Open PTO

401K with company match

Job summary

Airspace is seeking a senior leader to oversee its Regional Network Managers and Agent Leads. This remote US role focuses on cross‑regional consistency, performance standards, and proactive escalation to ensure seamless agent deactivation decisions across four regions.

You will partner with senior leadership on capacity planning and strategic initiatives, translating business needs into operational excellence. A Bachelor’s degree and multi‑site leadership experience are required.

Qualifications

• 2–5+ years of experience in network operations, field operations, or multi‑site operations leadership.
• Experience managing managers, not just individual contributors.
• Comfortable being one of three decision‑makers on a consequential call.

Responsibilities

• Directly manage four Regional Network Managers and two Agent Leads to ensure cross‑regional consistency.
• Coach and develop RNMs and Agent Leads with appropriate judgment and accountability.
• Own deactivation decisions and ensure consistent documentation across regions.
• Escalate issues to VP when regional decisions carry strategic risk.
• Partner on capacity planning and strategic initiatives for Network Operations.

Skills

Network operations leadership

People management

Decision‑making

Cross‑functional collaboration

Strategic planning

Education

Bachelor’s degree in a related field

Job description

Airspace is seeking a senior leader to oversee its Regional Network Managers and Agent Leads. This remote US role focuses on cross‑regional consistency, performance standards, and proactive escalation to ensure seamless agent deactivation decisions across four regions.

You will partner with senior leadership on capacity planning and strategic initiatives, translating business needs into operational excellence. A Bachelor’s degree and multi‑site leadership experience are required.