Remote Refund Status Coordinator

Hrstalentsolutions; Durham (NC); Remote; USD 37,000 - 39,000; Full time

Job summary

Hrstalentsolutions is seeking a Refund Status Correspondence Assistant for remote work. You will handle customer refund-status inquiries, provide clear updates, and ensure privacy and accuracy in messaging. The role emphasizes careful office administration and adherence to approved statuses.

The position supports customer service through structured workflows and requires no guarantee on processing times, with training on privacy rules and escalation procedures included.

Qualifications

• Prior billing experience is useful but not required.
• You should be comfortable explaining a process without turning an estimate into a guarantee.
• The billing team may train a beginner on refund statuses, privacy rules, and escalation processes.

Responsibilities

• Read assigned online refund-status inquiries.
• Match the question to the correct order or billing record.
• Distinguish a submitted request from an approved or issued refund.
• Send an update using the latest verified status and approved wording.
• Note a pending specialist answer and its owner.
• Route disputes, amount changes, and payment-method questions.
• Keep the case history accurate after a customer replies.

Job description

Hrstalentsolutions is seeking a Refund Status Correspondence Assistant for remote work. You will handle customer refund-status inquiries, provide clear updates, and ensure privacy and accuracy in messaging. The role emphasizes careful office administration and adherence to approved statuses.

The position supports customer service through structured workflows and requires no guarantee on processing times, with training on privacy rules and escalation procedures included.