Remote Refrigeration Support Technician

LSI Industries Inc.; Bangor, Northern (ME, KY); Hybrid; USD 50,000 - 75,000; Full time

Job summary

LSI Industries Inc. is actively looking for a Refrigeration Tech Support Phone Operator based in Bangor, Maine. This role involves being the primary contact for our field technicians and clients, using your expertise to resolve refrigeration issues remotely.

The ideal candidate has over 3 years of experience in commercial refrigeration and must hold an EPA 608 Universal Certification. Strong analytical skills and excellent communication abilities are essential for guiding technicians through complex repairs.

Qualifications

• 3+ years of hands-on experience in commercial or industrial refrigeration and HVAC service.
• Deep understanding of refrigeration principles, electrical schematics, and electronic controls.
• Strong problem-solving skills, capable of working under pressure.

Responsibilities

• Diagnose mechanical, electrical, and control-system failures via phone or video chat.
• Guide technicians through repair procedures and system calibrations.
• Log all support calls accurately in the CRM/ticketing system.

Skills

Hands-on experience in refrigeration

Excellent phone etiquette

Analytical skills

Education

EPA 608 Universal Certification

RETA certification or vocational/trade degrees

Tools

C ticketing platforms

Microsoft Office

Job description

LSI Industries Inc. is actively looking for a Refrigeration Tech Support Phone Operator based in Bangor, Maine. This role involves being the primary contact for our field technicians and clients, using your expertise to resolve refrigeration issues remotely.

The ideal candidate has over 3 years of experience in commercial refrigeration and must hold an EPA 608 Universal Certification. Strong analytical skills and excellent communication abilities are essential for guiding technicians through complex repairs.