Refrigeration Tech Support Specialist

Scotsman Ice Systems; Vernon Hills (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Employee life insurance and AD&D

Short term and long term disability

Company HSA contribution

Job summary

Scotsman Ice Systems in Vernon Hills, IL is seeking a Field Support Technician to join our team. This role is Monday through Friday, on-site, with a comprehensive benefits package and opportunities to work with distributors, dealers and customers from our Service Department Tech Line.

You will provide technical assistance, review warranty claims, coordinate startups, and support National Accounts projects. Requires EPA refrigerant certification, relevant education, and strong communication

Qualifications

• EPA Refrigerant Usage certification, Type I & II.
• Two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
• Windows-based computer skills.
• Microsoft Office proficient, especially Excel.
• CRM and SMS data entry proficiency.
• Willing to work overtime (>40 hours/week).
• Good communication and presentation skills.
• Professional image.
• Occasional travel if necessary.

Responsibilities

• Provide technical support to distributors, dealers and customers via phone, text, chat, and log calls.
• Review labor warranty claims for processing.
• Support National Accounts projects and follow up.
• Assist Consumer Products calls and determine actions.
• Respond to routine service correspondence requests.
• Identify and report field service issues.
• Coordinate startups between KES and service providers.
• Assist Installation Coordinator with technical support and invoices.
• Provide scheduled On-Call 24x7 Tech Line support.
• Analyze data to identify warranty causes or risks.

Skills

Communication skills

Professional presentation

Customer service mindset

Education

Air Conditioning/Refrigeration Education Certificate

Tools

CRM software

SMS system

Windows

Microsoft Excel

Microsoft Office

Job description

Scotsman Ice Systems in Vernon Hills, IL is seeking a Field Support Technician to join our team. This role is Monday through Friday, on-site, with a comprehensive benefits package and opportunities to work with distributors, dealers and customers from our Service Department Tech Line.

You will provide technical assistance, review warranty claims, coordinate startups, and support National Accounts projects. Requires EPA refrigerant certification, relevant education, and strong communication