Remote Recovery Operations Lead

Transformcap; Washington; On-site; USD 70,000 - 95,000; Full time

Job summary

Groups is seeking a Recovery Operations Supervisor to lead day-to-day multi-site operations, drive member engagement, and partner with Clinical leadership to strengthen team-based care. You will oversee staffing, scheduling, and workflows while ensuring high-quality service delivery across sites.

Responsibilities include coaching Recovery Support Coordinators, managing performance, and guiding operational changes to support expansion and improved outcomes.

Qualifications

• Associate degree in Social Services, Human Services, Psychology, Business, or related field.
• 3+ years in operations management, case management, care coordination, or related field; supervisory experience preferred.
• State certification/licensure to oversee peer support specialists, where applicable.
• Experience with EHR systems, data reporting, and digital collaboration tools.
• Meet pre-employment requirements including background checks, fingerprinting, drug testing, CPR/First Aid, and health screenings as applicable.
• Travel up to 40-60% within the region; valid driver's license and transportation required.
• Reliable internet with minimum speeds 50 Mbps download/10 Mbps upload.

Responsibilities

• Lead, coach, and develop a multi-location team of Recovery Support Coordinators.
• Provide supervision, feedback, performance management, onboarding, and professional development.
• Foster an inclusive, mission-driven culture grounded in Groups’ values and member-centered care.
• Coach teams through complex cases, effective communication, and interdisciplinary collaboration.
• Ensure adherence to company policies, workflows, compliance standards, and recovery support practices.
• Lead onboarding, transitions, and operational changes; support site launches and relocations.
• Partner with Clinical leadership on recruitment, hiring, and team performance.
• Oversee daily operations across multiple sites and drive KPIs for engagement, retention, census, and finances.
• Manage staffing, scheduling, supplies, and workflows; conduct audits and improve processes.
• Collaborate with regional leadership on growth, expansion, and operational improvements.

Skills

Leadership

Team development

Data interpretation

Tableau

EHR systems

Communication

Problem-solving

Education

Associate’s degree in Social Services or related field

Bachelor’s degree preferred

Tools

Tableau

Google Workspace

Digital collaboration tools

Job description

Groups is seeking a Recovery Operations Supervisor to lead day-to-day multi-site operations, drive member engagement, and partner with Clinical leadership to strengthen team-based care. You will oversee staffing, scheduling, and workflows while ensuring high-quality service delivery across sites.

Responsibilities include coaching Recovery Support Coordinators, managing performance, and guiding operational changes to support expansion and improved outcomes.