Remote Legal Receptionist

Boutique Recruiting; Cupertino (CA); On-site; USD 30,307 - 55,104; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employer-paid life insurance

401(k) with 3% match

2 weeks vacation and sick leave

Work-from-home stipend

Health and wellness stipend

Job summary

Boutique Recruiting is hiring a fully remote Legal Receptionist for a growing law firm. You will manage high-volume calls, schedule consultations, collect client information, and maintain portals in the firm’s system.

The ideal candidate remains calm under pressure and delivers exceptional client service. Proficiency with MS Word/Excel/PowerPoint is required, and a strong focus on accuracy and organization is essential.

Qualifications

• At least 3 years of receptionist experience in a professional, high-volume environment.
• Experience handling calls with calm, discretion, and empathy.
• Proven ability to manage back-to-back calls without getting overwhelmed.
• Strong customer service and interpersonal skills.
• Excellent time-management and organizational abilities.
• Proficient with MS Word, Excel, and PowerPoint.

Responsibilities

• Serve as the first point of contact for clients, prospective clients, attorneys, and staff.
• Answer and manage a high volume of incoming calls with professionalism and empathy.
• Schedule consultations and coordinate availability with intake specialists.
• Communicate with intake specialists via live chat to direct calls.
• Gather essential information from prospective clients (name, phone, matter type).
• Create and maintain prospective client profiles in the firm’s system; open ~20 portals daily.

Skills

Receptionist experience

Customer service

Time management

Multitasking

Interpersonal skills

Professional communication

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Position Title: Remote Receptionist

Salary Range: $22–$40 per hour/ DOE

A growing law firm is seeking a polished, dependable Remote Legal Receptionist to serve as the first point of contact for clients, prospective clients, attorneys, and staff. This fully remote position will manage high-volume calls, schedule consultations, collect prospective client information, conduct conflict checks, and maintain accurate records within the firm’s case management system. The ideal candidate is calm under pressure, highly organized, tech-savvy, and committed to delivering exceptional service to clients navigating sensitive and emotionally challenging legal matters.

Responsibilities

• Serve as the first point of contact for clients, prospective clients, attorneys, and staff
• Answer and manage a high volume of incoming calls with professionalism, discretion, and empathy
• Schedule consultations and coordinate availability with the firm’s intake specialists
• Communicate with intake specialists through live chat to determine who can accept prospective client calls
• Gather essential information from prospective clients, including their name, phone number, and type of legal matter
• Create and maintain prospective client profiles and portals within the firm’s case management and CRM system
• Open approximately 20 prospective client portals each day

Requirements

• At least 3 years of receptionist experience in a professional, high-volume environment
• Current or recent experience performing responsibilities closely aligned with a receptionist role
• Proven ability to handle challenging clients with patience, professionalism, and sound judgment
• Ability to manage several back-to-back calls without becoming overwhelmed
• Strong customer service and interpersonal skills
• Excellent time-management, organization, and multitasking abilities
• Proficiency with Microsoft Word, Excel, and PowerPoint

Benefits

• Medical, dental, and vision insurance, Employer-paid life insurance
• 401(k) plan with a 3% employer match after one year
• 2 weeks of combined vacation and sick leave
• 10 paid holidays, including your birthday
• $125 monthly work-from-home stipend
• $125 monthly health and wellness stipend

This is an opportunity to join a fast-growing, people-focused law firm where strong performance is recognized, and employees have a clear path to grow. If you are calm under pressure, serious about accuracy, and committed to providing exceptional client service,