Remote Recall Appointment Setter

BizzyCar, Inc.; St. Louis (MO); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

401(k) plan

Paid time off

Training & development

Collaborative culture

Job summary

BizzyCar, Inc. is seeking a Call Center Representative to support our remote and hybrid call center operations. You will work with BPO partners to convert service leads into revenue-generating appointments and log details across our platform and dealership systems.

You will report to the Assistant Call Center Manager and develop knowledge of recall processes, platform usage, and partner requirements. This role blends independent work with collaboration in a distributed team.

Qualifications

• Minimum 1 year of experience in a high-volume call center environment.
• Experience with SMS/text-based customer service or chat support platforms.
• Proven ability to manage high message/call volume without sacrificing quality or accuracy.
• Excellent written communication skills, with a clear, concise, and professional texting style.
• Comfortable navigating and multitasking across multiple software systems simultaneously.
• Strong time-management skills and the ability to work independently within a remote, distributed team.

Responsibilities

• Respond quickly and professionally to inbound customer text messages regarding vehicle recalls and service needs.
• Convert service inquiries into scheduled appointments
• Accurately log customer, vehicle, and appointment details across BizzyCar's platform and dealership systems
• Follow up with unresponsive or incomplete leads to maximize scheduling conversion
• Escalate complex or unresolved issues to the Assistant Call Center Manager or appropriate team member
• Develop strong working knowledge of BizzyCar's platform, recall processes, and dealership partner requirements to confidently address customer questions
• Partner with BPO call center agents to maintain consistent messaging, tone, and service quality across every customer touchpoint
• Consistently meet or exceed key performance metrics, including response time, conversion rate, and customer satisfaction

Skills

SMS chat support

High-volume calls

Written communication

Multi-system navigation

Time management

Team collaboration

Remote work

Tools

CRM systems

Scheduling software

Job description

BizzyCar, Inc. is seeking a Call Center Representative to support our remote and hybrid call center operations. You will work with BPO partners to convert service leads into revenue-generating appointments and log details across our platform and dealership systems.

You will report to the Assistant Call Center Manager and develop knowledge of recall processes, platform usage, and partner requirements. This role blends independent work with collaboration in a distributed team.