Remote Call Center BDR for Auto Service Appointments

Napleton Nissan; Arlington Heights (IL); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Pay range $16.50–$18.50 per hour

$500 sign-on bonus after 90 days

$150 attendance bonus after 90 days

Monthly contest prize $150

Job summary

Napleton Nissan is seeking a Call Center Representative/Business Development Representative in Arlington Heights. The role handles internet inquiries and phone leads to generate appointments for service and sales, with no cold calls and opportunities for future remote work after training.

Responsibilities include managing calls and emails, following up on leads, and scheduling appointments while maintaining customer satisfaction.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment—NO COLD CALLS!
• Bilingual a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquiries by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Skills

Excellent computer skills

Call center environment

Persuasive communication

Bilingual a plus

Job description

Napleton Nissan is seeking a Call Center Representative/Business Development Representative in Arlington Heights. The role handles internet inquiries and phone leads to generate appointments for service and sales, with no cold calls and opportunities for future remote work after training.

Responsibilities include managing calls and emails, following up on leads, and scheduling appointments while maintaining customer satisfaction.