Remote BDC & Service Appointment Specialist

Napleton Off Lease; Arlington Heights (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Pay range per hour: $16.50–$18.50

Sign-on bonus

Attendance bonus

Monthly contest

Work from home option after training

Medical and Vision

401K Plan

Paid time off and vacation

Growth opportunities

Discounts on products and services

Job summary

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for service and sales in Arlington Heights, IL. Training will precede remote work options.

Responsibilities include handling calls and emails, follow-up on leads, and explaining product options to customers, with opportunities for growth within a growing automotive group.

Qualifications

• Excellent computer skills.
• Knowledgeable to call center environment - NO COLD CALLS.
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Other duties as assigned by management

Skills

Call center experience

Persuasive communication

Computer skills

Bilingual a plus

Job description

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for service and sales in Arlington Heights, IL. Training will precede remote work options.

Responsibilities include handling calls and emails, follow-up on leads, and explaining product options to customers, with opportunities for growth within a growing automotive group.