Remote Real Estate Contact Center Coordinator

Anywhere Real Estate; Houston (TX); Remote; USD 38,000 - 59,000; Full time

Job summary

Anywhere Real Estate is seeking a detail-oriented Contact Center Team Administrator to support project coordination and client program service in a 100% remote capacity. You will assist contact center representatives and management, process lead submissions, and help maintain data accuracy across multiple systems.

Ideal candidates have 2-3 years of business or customer service experience, strong communication skills, and a proven ability to multitask in a fast-paced environment.

Qualifications

• 2-3 years business experience preferred.
• Previous customer service experience in retail, financial services, or a contact center environment is a plus.
• Strong computer proficiency with the ability to navigate multiple systems and platforms.
• Exceptional attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong organizational and time management abilities; multitasking in a fast-paced setting.
• Adaptable and open to change in a dynamic work environment.
• Reliable attendance and punctuality are essential.
• Commitment to fostering a diverse and inclusive workplace.

Responsibilities

• Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat.
• Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
• Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process.
• Manually create and/or update records in customer CRM as applicable.
• Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics.
• Navigate and operate various software systems.

Skills

Business experience 2-3 years

Customer service experience

Proficient with multiple systems

Attention to detail

Verbal and written communication

Time management

Adaptable to change

Reliable attendance

Diversity and inclusion

Tools

CRM systems

Job description

Anywhere Real Estate is seeking a detail-oriented Contact Center Team Administrator to support project coordination and client program service in a 100% remote capacity. You will assist contact center representatives and management, process lead submissions, and help maintain data accuracy across multiple systems.

Ideal candidates have 2-3 years of business or customer service experience, strong communication skills, and a proven ability to multitask in a fast-paced environment.