Remote Real Estate Contact Center Administrator

Anywhere Real Estate; Detroit (MI); Remote; USD 42,000 - 68,000; Full time

Job summary

Anywhere Real Estate is seeking a detail-oriented Contact Center Team Administrator to support remote operations within the Leads Group. The role supports contact center representatives and management, ensuring high-quality service across client programs.

Responsibilities include processing leads, managing emails, CRM data entry, and maintaining data accuracy while meeting productivity metrics in a fast-paced environment.

Qualifications

• 2-3 years business experience preferred.
• Previous customer service experience in retail, financial services, or a contact center environment is a plus.
• Strong computer proficiency with the ability to navigate multiple systems and platforms.
• Exceptional attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong organizational and time management abilities; capable of multitasking in a fast-paced setting.
• Adaptable and open to change in a dynamic work environment.
• Reliable attendance and punctuality are essential.
• Commitment to fostering a diverse and inclusive workplace.

Responsibilities

• Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat.
• Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
• Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process.
• Manually create and/or update records in customer CRM as applicable.
• Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics.
• Navigate and operate various software systems.

Skills

Customer service

Attention to detail

Verbal and written communication

Time management

Multitasking

Adaptability

Punctuality

Data accuracy

Software navigation

Tools

CRM software

Job description

Anywhere Real Estate is seeking a detail-oriented Contact Center Team Administrator to support remote operations within the Leads Group. The role supports contact center representatives and management, ensuring high-quality service across client programs.

Responsibilities include processing leads, managing emails, CRM data entry, and maintaining data accuracy while meeting productivity metrics in a fast-paced environment.