Remote Real Estate Operations & CRM Administrator

Anywhere Real Estate; Portland (OR); Remote; USD 42,000 - 62,000; Full time

Job summary

Anywhere Real Estate seeks a skilled Contact Center Team Administrator for a 100% remote role, supporting a nationwide operation. You will process leads, manage program emails, and maintain CRM records while upholding data accuracy and timely customer responses.

The position supports brokers and agents across Anywhere brands and requires reliable attendance, strong communication, and the ability to multitask in a fast-paced environment. Eastern hours apply.

Qualifications

• 2-3 years business experience preferred.
• Previous customer service experience in retail, financial services, or a contact center environment is a plus.
• Strong computer proficiency with the ability to navigate multiple systems and platforms.
• Exceptional attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong organizational and time management abilities; capable of multitasking in a fast-paced setting.
• Adaptable and open to change in a dynamic work environment.
• Reliable attendance and punctuality are essential.
• Commitment to fostering a diverse and inclusive workplace.

Responsibilities

• Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat.
• Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
• Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process.
• Manually create and/or update records in customer CRM as applicable.
• Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics.
• Navigate and operate various software systems.

Skills

Business experience

Customer service

Computer proficiency

Attention to detail

Verbal and written communication

Organization and time management

Adaptability

Attendance and punctuality

Diversity and inclusion

Tools

CRM software

Multiple systems navigation

Job description

Anywhere Real Estate seeks a skilled Contact Center Team Administrator for a 100% remote role, supporting a nationwide operation. You will process leads, manage program emails, and maintain CRM records while upholding data accuracy and timely customer responses.

The position supports brokers and agents across Anywhere brands and requires reliable attendance, strong communication, and the ability to multitask in a fast-paced environment. Eastern hours apply.