Remote Real Estate Operations & Leads Administrator

Anywhere Real Estate; Chicago (IL); Remote; USD 42,000 - 62,000; Full time

Job summary

Anywhere Real Estate Inc. is seeking a Contact Center Team Administrator to support a remote operations center. The role requires handling customer inquiries via phone, email, text and chat, and maintaining CRM records with a focus on accuracy and timely responses.

This position is 100% remote, with standard hours Monday–Friday 9AM–6PM Eastern. Ideal candidates bring 2–3 years of business experience and strong organizational skills to thrive in a fast-paced environment.

Qualifications

• 2-3 years business experience preferred.
• Previous customer service experience in retail, financial services, or a contact center environment is a plus.
• Strong computer proficiency across multiple systems and platforms.

Responsibilities

• Accurately process lead submissions per client guidelines across phone, email, text and chat.
• Manage incoming customer emails across program inboxes promptly and professionally.
• Conduct broker nurture tasks with proactive follow-up to program members and brokers.
• Manually create or update records in the CRM as applicable.
• Maintain high data accuracy and meet productivity metrics.
• Navigate and operate various software systems.

Skills

Customer service

Computer proficiency

Attention to detail

Communication

Organizational skills

Adaptability

Reliability

Diversity & inclusion

Job description

Anywhere Real Estate Inc. is seeking a Contact Center Team Administrator to support a remote operations center. The role requires handling customer inquiries via phone, email, text and chat, and maintaining CRM records with a focus on accuracy and timely responses.

This position is 100% remote, with standard hours Monday–Friday 9AM–6PM Eastern. Ideal candidates bring 2–3 years of business experience and strong organizational skills to thrive in a fast-paced environment.