Remote Real Estate Contact Center Admin

Anywhere Real Estate; Riverside (CA); Remote; USD 42,000 - 64,000; Full time

Job summary

Anywhere Real Estate is seeking a detail-oriented Contact Center Team Administrator for a 100% remote role. You will support the contact center by processing lead submissions, handling emails, and updating CRM records to ensure data quality and efficiency.

Ideal candidates have 2-3 years of business experience, strong communication skills, and the ability to multitask across multiple systems in a fast-paced setting.

Qualifications

• 2-3 years business experience preferred.
• Previous customer service experience in retail, financial services, or a contact center environment is a plus.
• Strong computer proficiency with the ability to navigate multiple systems and platforms.
• Exceptional attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong organizational and time management abilities; multitasking in a fast-paced setting.
• Adaptable and open to change in a dynamic work environment.
• Reliable attendance and punctuality are essential.
• Commitment to fostering a diverse and inclusive workplace.

Responsibilities

• Accurately process lead submissions in accordance with established client program guidelines, which may include lead interaction via phone, email, text and chat.
• Manage incoming customer emails across program-specific inboxes in a timely and professional manner.
• Conduct research and complete broker close-out tasks, including proactive follow-up with program members and brokers as part of the customer nurture process.
• Manually create and/or update records in customer CRM as applicable.
• Maintain high standards of data accuracy and meet productivity benchmarks as defined by key performance metrics.
• Navigate and operate various software systems.

Skills

2-3 years experience

Customer service

Computer proficiency

Attention to detail

Verbal communication

Written communication

Organization

Time management

Adaptability

Punctuality

Diversity & inclusion

Tools

CRM systems

Job description

Anywhere Real Estate is seeking a detail-oriented Contact Center Team Administrator for a 100% remote role. You will support the contact center by processing lead submissions, handling emails, and updating CRM records to ensure data quality and efficiency.

Ideal candidates have 2-3 years of business experience, strong communication skills, and the ability to multitask across multiple systems in a fast-paced setting.