Remote Real Estate Closing Specialist

Zillow Group Inc.; Northern (KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Zillow Group is seeking a Closing Operations Associate to join our national team, handling a pipeline of purchase and refinance closings in a fast-paced setting. You will coordinate, validate documentation, and resolve post-closing issues across states, while delivering a local, high-quality customer experience with our lenders and brokers.

You will collaborate with internal teams and external partners, manage timelines, and help shape our escrow operations nationwide in a remote role.

Qualifications

• 2+ years of experience in closing operations or real estate transactions.
• Ability to manage high-volume, multi-state closings with accuracy.
• Strong customer service orientation and clear communication.

Responsibilities

• Provide exceptional customer service across phone, email, SMS, and chat during closings.
• Manage a real estate closing pipeline with cross-functional teams.
• Review multi-state purchase contracts for compliance and deadlines.
• Prepare closing disclosures, fees, and disbursements with lenders.
• Ensure local market practices are respected while leveraging national reach.

Skills

Closing operations

Real estate transactions

Mortgage operations

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Bilingual Spanish (a plus)

Job description

Zillow Group is seeking a Closing Operations Associate to join our national team, handling a pipeline of purchase and refinance closings in a fast-paced setting. You will coordinate, validate documentation, and resolve post-closing issues across states, while delivering a local, high-quality customer experience with our lenders and brokers.

You will collaborate with internal teams and external partners, manage timelines, and help shape our escrow operations nationwide in a remote role.