Remote Mortgage Loan Officer: Purchase Loans & Fast Closings

Zillow; Chattanooga (TN); Remote; USD 90,000 - 130,000; Full time

Job summary

Zillow Home Loans, part of Zillow Group’s FinTech division, is seeking a purchase-focused Mortgage Loan Officer to originate home loans for customers in a remote, performance-driven environment.

You will guide borrowers from application through funding, with opportunities to work in high-volume or relationship-based models. A strong customer service orientation and knowledge of CRM/LOS tools will help you succeed.

Qualifications

• 3+ years of mortgage origination experience with emphasis on purchase transactions.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Located within 75 miles of Philadelphia, PA branch.
• Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.
• This role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes.

Skills

Mortgage origination

NMLS licensing

CRM proficiency

Consultative sales

Pipeline management

Communication skills

Loan processing knowledge

Education

Associate or Bachelor’s degree

Tools

CRM

LOS

Microsoft Office

Outlook

Job description

Zillow Home Loans, part of Zillow Group’s FinTech division, is seeking a purchase-focused Mortgage Loan Officer to originate home loans for customers in a remote, performance-driven environment.

You will guide borrowers from application through funding, with opportunities to work in high-volume or relationship-based models. A strong customer service orientation and knowledge of CRM/LOS tools will help you succeed.