Remote Real Assets Client Success Lead

Intapp

New York (NY)

On-site

USD 110,000 - 150,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Intapp is expanding its Client Success team with a Client Success Manager focused on real assets. You will own post-sale relationships across SMB to Enterprise, drive renewals and expansions, and collaborate with Product and Engineering to translate client feedback into roadmap input.

We seek candidates with SaaS CS or AM experience, a deep understanding of real estate processes, and strong technical and communication skills.

Qualifications

1–3 years in a Customer Success or Account Management role in SaaS.
Direct experience with real estate firms or proptech is a plus.
Experience with real assets software or real estate data platforms helps.
Strong technical aptitude and ability to navigate complex software.
Solid commercial instincts and ability to drive renewals and expansions.
Excellent organization and ability to manage a large, varied book of business.

Responsibilities

Own post-sale relationship across SMB, Mid-Market, and Enterprise accounts; drive renewals and expansions.
Develop consultative engagement strategies including business reviews and strategic planning.
Advocate client feedback to Product and Engineering with clear impact statements.
Forecast renewals, monitor risk, and collaborate with Sales on upsell/cross-sell.
Lead implementations and onboarding, training users to realize value quickly.