Remote Client Success Manager - Real Assets

Intapp; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Intapp is seeking a Client Success Manager with deep roots in the real estate industry to own and grow strategic relationships with our clients. In this role, you'll be responsible for onboarding, driving adoption, monitoring usage, and identifying opportunities for expansion across our SMB, Mid-Market and Enterprise accounts.

You'll collaborate closely with Product, Engineering, and Sales to communicate feedback, forecast renewals, and deliver value across the client lifecycle.

Qualifications

• 3+ years of experience in a Customer Success or Account Management role in a SaaS environment.
• Direct experience serving real estate firms and understanding their operations.
• Strong ability to identify up-sell opportunities and forecast renewals.

Responsibilities

• Own the full post-sale client relationship across SMB, Mid-Market, and Enterprise accounts.
• Drive renewals, identify expansion opportunities, prevent churn, and be the primary contact.
• Lead onboarding and implementations, train users, and ensure rapid adoption.
• Capture client feedback for Product/Engineering and help forecast renewals.

Skills

Customer Success

Account Management

SaaS

Tools

CRM systems

Support ticketing

Job description

Intapp is seeking a Client Success Manager with deep roots in the real estate industry to own and grow strategic relationships with our clients. In this role, you'll be responsible for onboarding, driving adoption, monitoring usage, and identifying opportunities for expansion across our SMB, Mid-Market and Enterprise accounts.

You'll collaborate closely with Product, Engineering, and Sales to communicate feedback, forecast renewals, and deliver value across the client lifecycle.