Remote Customer Care & Sales Agent

MCI; Indiana (PA); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health benefits

Retirement savings

Career growth

Paid training

Job summary

MCI is a fast-growing tech-enabled business services company in the USA, delivering CX, BPO and cloud solutions across healthcare, retail, government, education, telecom and finance. This remote, work-at-home position supports customer service, technical support and customer sales, engaging hundreds of customers weekly.

You will be confident, fully engaged, a team player and dedicated to delivering a positive and enthusiastic outlook every day, while using corporate systems to manage accounts,

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication.
• Ability to type 20+ WPM and use MS Office.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers.
• Appropriately elevate customer dissatisfaction with managerial team.
• Ensure first call resolution through problems solving and effective call handling.

Skills

Communication skills

Typing speed

MS Office

Windows OS

Customer service

Multi-tasking

Team orientation

Dependability

Conflict resolution

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is a fast-growing tech-enabled business services company in the USA, delivering CX, BPO and cloud solutions across healthcare, retail, government, education, telecom and finance. This remote, work-at-home position supports customer service, technical support and customer sales, engaging hundreds of customers weekly.

You will be confident, fully engaged, a team player and dedicated to delivering a positive and enthusiastic outlook every day, while using corporate systems to manage accounts,