Remote-Ready Customer Support Intern (Tech-Driven)

Clark National Accounts; Lititz (Lancaster County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Company Discounts

On-site fitness centers

Dog-friendly offices

Job summary

Clark Associates is seeking a Customer Support Intern based in Lancaster, PA, to help support the CNA marketplace and partner with the Account Support team on customer questions, order research, and product information. You’ll contribute to improving the customer experience through clear communication and research-driven problem solving.

This internship focuses on learning the technology-driven workflow, collaborating with multiple teams, and developing process improvements for CNA’s evolving

Qualifications

• No degree required.
• Strong written and verbal communication.
• Ability to multitask in a fast-paced service environment.
• Curiosity and problem-solving to understand customer/order issues.

Responsibilities

• Assist Account Support Representatives with customer inquiries while maintaining a professional and empathetic tone
• Research order details, fulfillment issues, or product questions and help identify the root cause of customer concerns
• Learn to apply critical thinking and hospitality-centered problem-solving to create solutions that support long-term customer loyalty
• Support platform quality assurance by proactively reviewing the CNA marketplace for accuracy, consistency, and overall user experience
• Assist with account-specific tasks, including preparing or updating internal reference materials
• Take part in training sessions, system learning, quality feedback discussions, and team meetings to build communication and service capabilities
• Contribute observations or ideas that support process improvement and the continued development of CNA’s evolving platform
• Partner directly with Account Support Consultants (ASCs) to support some of the largest customer accounts in the industry
• Collaborate cross-functionally with various teams, such as Logistics, Platform, Tax, Accounts Receivable, and our distribution centers, to help research issues and support timely resolutions
• Develop a self-driven “Legacy Project”

Skills

Communication skills

Multitasking

Customer empathy

Problem solving

Job description

Clark Associates is seeking a Customer Support Intern based in Lancaster, PA, to help support the CNA marketplace and partner with the Account Support team on customer questions, order research, and product information. You’ll contribute to improving the customer experience through clear communication and research-driven problem solving.

This internship focuses on learning the technology-driven workflow, collaborating with multiple teams, and developing process improvements for CNA’s evolving