Hybrid Account Support Specialist - Customer Success

Clark National Accounts; Lititz (Lancaster County); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

PTO

Paid Maternity Leave

Job summary

Clark National Accounts seeks an Account Support Representative in Lititz, PA to deliver exceptional customer experiences for restaurant operators and commercial clients. The role emphasizes hospitality, problem-solving, and proactive communication across phone, email, and live chat.

Hybrid work schedule includes in-office Tuesdays and Wednesdays with remote Mondays, Thursdays, and Fridays. Training covers product knowledge, policies, and procedures, with opportunities to advance within a

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Empathy and active listening skills.
• The ability to multitask and prioritize responsibilities in a fast-paced environment.
• Adaptability to evolving processes and a willingness to embrace change.
• A strong work ethic with a high level of internal motivation.

Responsibilities

• Interact with customers via phone, email, and live chat.
• Provide prompt, accurate responses with a professional, empathetic tone.
• Address questions related to platform, orders, and products; identify root causes.
• Offer strategic solutions to turn negative experiences into positive outcomes.
• Educate customers about products, services, policies, and procedures.
• Proactively suggest improvements to standards, procedures, and efficiency.
• Monitor fulfillment issues and coordinate with internal teams for timely order updates.
• Maintain accurate records of customer interactions and resolutions.
• Serve as Dedicated Specialist for key accounts to boost loyalty and sales.
• Develop account-specific resources to ensure peers have up-to-date information.

Skills

Communication

Problem solving

Active listening

Time management

Adaptability

Work ethic

Growth mindset

Job description

Clark National Accounts seeks an Account Support Representative in Lititz, PA to deliver exceptional customer experiences for restaurant operators and commercial clients. The role emphasizes hospitality, problem-solving, and proactive communication across phone, email, and live chat.

Hybrid work schedule includes in-office Tuesdays and Wednesdays with remote Mondays, Thursdays, and Fridays. Training covers product knowledge, policies, and procedures, with opportunities to advance within a