Account Support Specialist — Hospitality & Client Solutions

Clark Associates, Inc.; Lititz, Northern (Lancaster County, KY); Hybrid; USD 42,000 - 63,000; Full time

Job summary

Clark Associates, Inc. is hiring an Account Support Representative for Clark National Accounts in Lititz, PA.

The role centers on delivering an exceptional customer experience to restaurant operators and business clients, using hospitality-driven problem solving and critical thinking. This hybrid position schedules in-office Tuesdays and Wednesdays with remote work on Mondays, Thursdays, and Fridays, and supports inquiries via phone, email, and live chat to resolve orders and product issues

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide accurate, timely responses to platform, order, and product questions.
• Identify root causes and offer strategic solutions to enhance customer satisfaction.
• Educate customers about products, services, and policies.
• Monitor fulfillment issues and coordinate with internal teams to provide status updates.
• Maintain accurate records of interactions and resolutions across platforms.

Job description

Clark Associates, Inc. is hiring an Account Support Representative for Clark National Accounts in Lititz, PA.

The role centers on delivering an exceptional customer experience to restaurant operators and business clients, using hospitality-driven problem solving and critical thinking. This hybrid position schedules in-office Tuesdays and Wednesdays with remote work on Mondays, Thursdays, and Fridays, and supports inquiries via phone, email, and live chat to resolve orders and product issues