Customer Solutions Intern - Hospitality & Growth

The Restaurant Store; Lancaster (Lancaster County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

401(k) matching

Employee Assistance Program

Company Discounts

On-Site Fitness Centers

Dog-friendly Offices

Job summary

The Restaurant Store in Lancaster, PA is seeking a Customer Solutions Intern to assist with customer queries and order status across phone, email and chat channels. You will learn about the foodservice industry while helping customers find the right products and services to meet their purchasing needs.

You will work in-office at our Lancaster, PA location, collaborating with the Customer Solutions team to foster customer loyalty and growth.

Qualifications

• No degree required; relevant skills and experience valued.
• Strong communication and hospitality mindset.
• Willingness to learn about the foodservice industry.
• Able to work in-office at Lancaster, PA.

Responsibilities

• Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales.
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions.
• Ensure that customers always have the most complete and up-to-date information about the status of their orders.
• Communicate product or service issues as they arise within the Customer Solutions department, as well as with any additional relevant departments.
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence, both within and outside the company.
• Be willing to remain flexible and adapt to change as we continue to grow as a company.
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry.
• Learn about the foodservice industry and the products that we sell.
• Communicate with customers through phone, email and chat about their order status and available products.
• Guide customers through the website, while providing online shopping assistance and product help.
• Complete relevant department projects as needed

Skills

Communication skills

Customer empathy

Problem solving

Independent work

Team collaboration

Ambition to excel

Job description

The Restaurant Store in Lancaster, PA is seeking a Customer Solutions Intern to assist with customer queries and order status across phone, email and chat channels. You will learn about the foodservice industry while helping customers find the right products and services to meet their purchasing needs.

You will work in-office at our Lancaster, PA location, collaborating with the Customer Solutions team to foster customer loyalty and growth.