Remote-Ready Customer Success Advocate

Socket.dev; Knightdale (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and 


Employee Assistance Program (EAP)

Tuition Reimbursement & Professional …

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Job summary

Carrier Enterprise is seeking a Customer Success Advocate to support customers using our digital platforms. You will engage via chat, emails, and online requests, delivering friendly, timely service and building strong customer relationships.

Reporting to the Customer Success Supervisor, the role emphasizes high-volume interactions, knowledge of product offerings, and collaboration with teammates to ensure satisfaction and smooth issue resolution.

Qualifications

• College degree preferred or 5+ years of customer-facing experience across digital/online channels.
• Strong organization and attention to detail; proficient with digital apps like CRM/Salesforce.
• Willingness to learn and grow within the company.
• Bilingual: English/French Canadian preferred but not required.

Responsibilities

• Daily interactions with customers in a friendly, courteous, and professional manner.
• Communicate with urgency via emails, chat, and online channels.
• Multi-task while delivering high-level customer service.
• Document interactions in CRM/Salesforce during engagement.
• Provide product/service information and resolve inquiries with sound judgement.

Skills

Customer service

Communication

Sales support

Education

College degree preferred

Tools

CRM/Salesforce

Job description

Carrier Enterprise is seeking a Customer Success Advocate to support customers using our digital platforms. You will engage via chat, emails, and online requests, delivering friendly, timely service and building strong customer relationships.

Reporting to the Customer Success Supervisor, the role emphasizes high-volume interactions, knowledge of product offerings, and collaboration with teammates to ensure satisfaction and smooth issue resolution.