Remote Customer Engagement Advocate

Carrier Enterprise; Carrollton (TX); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Employer Match

Paid Vacation & Sick Time

Job summary

Carrier Enterprise in Carrollton, Texas is looking for a Customer Engagement Advocate. This full-time role involves supporting customers via digital platforms, managing high volumes of inquiries while ensuring satisfaction.

The ideal candidate will have customer support experience, excellent organizational skills, and proficiency in CRM/Salesforce. Carrier Enterprise offers a comprehensive benefits package including health insurance and a 401(k) plan.

Qualifications

• Minimum of one year in a customer support role.
• Experience in a fast-paced customer service environment.
• Strong work ethic and enthusiasm for growth.

Responsibilities

• Interact with customers via chat, email, and online requests.
• Handle simultaneous chats while maintaining service standards.
• Resolve complex issues independently using sound judgment.

Skills

Customer support experience

Organizational skills

Tech-savvy mindset

CRM/Salesforce proficiency

Team player skills

Job description

Carrier Enterprise in Carrollton, Texas is looking for a Customer Engagement Advocate. This full-time role involves supporting customers via digital platforms, managing high volumes of inquiries while ensuring satisfaction.

The ideal candidate will have customer support experience, excellent organizational skills, and proficiency in CRM/Salesforce. Carrier Enterprise offers a comprehensive benefits package including health insurance and a 401(k) plan.