Remote-Ready Client Services Specialist (Call Center)

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Yakima (WA); On-site; USD 22,000 - 31,000; Full time

Job summary

Sonora Quest Laboratories / Laboratory Sciences of Arizona is seeking a Client Services Representative for our call center operations at the Phoenix headquarters. The role focuses on delivering accurate laboratory and diagnostic information to physicians, patients, and internal teams, with a strong emphasis on patient care and data integrity.

Responsibilities include handling high-volume inbound and outbound calls, resolving service issues, and documenting actions in compliance with CAP, CLIA

Qualifications

• High School Diploma required and a minimum of one year experience in customer service.
• Must be able to function independently and requires the ability to multitask and manage multiple situations and tasks at once, synthesize complex data and maintain confidential materials.
• Must possess excellent organizational, interpersonal and communication skills.
• Experience with MS Office.

Responsibilities

• Effectively communicates both verbally and in writing with internal and external clients regarding laboratory test availability, test results and patient specimen requirements by accessing the company computer, telephoning referral labs and using printed reference material.
• Uses company resources to resolve service-related issues such as Test-In-Questions (TIQ), trouble alerts, supply orders, missing specimen and special requests – i.e. loans and consults, chain of custody. When necessary, escalates issues to a higher authority.
• Documents all actions taken as required by CAP, CLIA & HIPAA, and Company policies. Will be required to maintain daily metrics and collated monthly metrics, statistics and quality data while focusing on quality while demonstrating that the patient comes first in everything we do.
• Participates in self- directed work teams to present thoughts and ideas that support the achievement of department metrics and the Company Roadmap. Completes special projects as assigned.

Skills

MS Office

Customer service

Multitasking

Communication skills

Independent work

Education

High School Diploma

Job description

Sonora Quest Laboratories / Laboratory Sciences of Arizona is seeking a Client Services Representative for our call center operations at the Phoenix headquarters. The role focuses on delivering accurate laboratory and diagnostic information to physicians, patients, and internal teams, with a strong emphasis on patient care and data integrity.

Responsibilities include handling high-volume inbound and outbound calls, resolving service issues, and documenting actions in compliance with CAP, CLIA