Client Services Specialist - Hybrid Call Center

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 39,000 - 46,000; Full time

Benefits offered by this job

Weekend differential pay

Weekly incentives

Work from home after training

Job summary

Sonora Quest Laboratories Corporate in Phoenix, AZ seeks a Client Services Representative to support a busy call center handling lab and diagnostics information. The role involves high-volume inbound/outbound calls, patient and physician interactions, and timely information delivery.

Qualified candidates have a high school diploma and 1+ year in customer service, are detail oriented, with strong communication skills and proficiency in MS Office.

Qualifications

• High School Diploma required with at least 1 year in customer service.
• Ability to multitask and handle confidential information.
• Strong organizational, interpersonal and communication skills.
• Experience with MS Office.

Responsibilities

• Answer incoming calls and make outbound calls in a call center setting.
• Provide information on laboratory tests and patient specimen requirements.
• Document actions and maintain daily/ monthly metrics.
• Assist with special projects and coordinate shipments when needed.
• Follow procedures and deliver exceptional customer service.

Skills

Call center skills

Multitasking

Communication

Detail oriented

Education

High School Diploma

Tools

MS Office

Job description

Sonora Quest Laboratories Corporate in Phoenix, AZ seeks a Client Services Representative to support a busy call center handling lab and diagnostics information. The role involves high-volume inbound/outbound calls, patient and physician interactions, and timely information delivery.

Qualified candidates have a high school diploma and 1+ year in customer service, are detail oriented, with strong communication skills and proficiency in MS Office.