Remote-Ready Change Management Leader

Merkle; Detroit (MI); On-site; USD 94,000 - 133,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

Life insurance

Disability insurance

401k

Flexible paid time off

Paid holidays

Parental leave

Job summary

Merkle, a leading data-driven marketing agency, seeks a Senior Manager, Change Management to design and execute adoption strategies across commercial transformation initiatives. You will lead audience-specific planning, stakeholder engagement, and readiness efforts to drive measurable change.

In this role, you will develop training, communications, and governance updates, partnering with cross-functional teams to ensure adoption of new capabilities and processes that deliver business results.

Qualifications

• Bachelor’s degree required.
• 7+ years of experience in change management, organizational transformation, consulting, employee experience, or organizational effectiveness.
• Experience leading change activities for enterprise technology, process, and operating model transformations.
• Strong background in stakeholder engagement, communications, training, organizational readiness, and adoption measurement.
• Experience conducting change impact assessments and stakeholder analyses.
• Exceptional facilitation, presentation, and communication skills.
• Demonstrated ability to influence leaders and stakeholders across complex organizations.

Responsibilities

• Develop and execute change management strategies that support enterprise commercial transformation initiatives and drive successful adoption of new capabilities, processes, and ways of working.
• Partner with transformation, business, and program leadership teams to integrate change management activities into overall transformation roadmaps and value realization plans.
• Conduct stakeholder assessments and organizational impact analyses to identify adoption risks, readiness gaps, and mitigation strategies.
• Develop audience-specific change and enablement plans tailored to impacted stakeholder groups, roles, and business functions.
• Design and execute stakeholder engagement strategies that build alignment, sponsorship, and commitment across the organization.
• Create and manage communications strategies, messaging frameworks, and communication plans that support transformation objectives and business outcomes.
• Develop executive presentations, leadership communications, talking points, and transformation updates for governance forums and senior stakeholders.
• Facilitate workshops, leadership alignment sessions, stakeholder meetings, and working sessions to drive engagement and decision-making.
• Design and implement organizational readiness frameworks, readiness assessments, and go-live support activities.
• Develop training and enablement strategies, including learning journeys, role-based training plans, job aids, playbooks, and adoption resources.
• Establish and manage change champion networks and feedback mechanisms to strengthen adoption and continuously improve change interventions.
• Support pilot-to-scale readiness assessments and adoption planning to ensure successful transition from implementation to sustained business use.
• Define, track, and report on adoption, readiness, engagement, and change management KPIs to measure transformation effectiveness.
• Partner with governance, PMO, and business value teams to support dependency management, executive reporting, and value realization efforts.
• Collaborate with cross-functional teams, business stakeholders, and external partners to drive measurable adoption outcomes and sustained transformation success.

Skills

Change management

Stakeholder engagement

Communications

Training design

Organizational readiness

Adoption measurement

Executive presentations

Education

Bachelor’s degree

Job description

Merkle, a leading data-driven marketing agency, seeks a Senior Manager, Change Management to design and execute adoption strategies across commercial transformation initiatives. You will lead audience-specific planning, stakeholder engagement, and readiness efforts to drive measurable change.

In this role, you will develop training, communications, and governance updates, partnering with cross-functional teams to ensure adoption of new capabilities and processes that deliver business results.