Benelux & Nordics: Associate Growth & Renewal Manager

Dotmatics Ltd.; United States; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Dotmatics is seeking an Associate Account Manager to own the health, retention, and growth of an assigned Luma customer book. This hybrid role blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams.

You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization

Qualifications

• 4+ years of inside sales, renewal management, account management, or sales development.
• Degree in Life Sciences, Chemistry, Biology, Biochemistry or related field preferred.
• Able to speak credibly with bench researchers, lab managers, and departmental decision-makers.

Responsibilities

• Identify and pursue expansion opportunities within existing accounts.
• Own the full sales cycle for small to mid-sized expansion opportunities within named accounts (<$50K ARR).
• Conduct needs assessments and deliver compelling proposals for renewals and expansions.
• Achieve or exceed retention and expansion quotas.
• Collaborate with WW Renewals and Customer Success to ensure renewals and adoption.

Skills

Retention management

Renewal ownership

Account management

Expansion selling

CRM systems

Negotiation

Presentation skills

Communication

Team collaboration

SaaS sales

Education

Life sciences degree

Chemistry degree

Biology degree

Biochemistry degree

Tools

Salesforce

Sales engagement tools

Job description

Dotmatics is seeking an Associate Account Manager to own the health, retention, and growth of an assigned Luma customer book. This hybrid role blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams.

You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization