Remote RCM Intake Specialist: Patient Access & Eligibility

GeBBS Healthcare Solutions; United States; Remote; USD 26,000 - 30,000; Full time

Job summary

GeBBS Healthcare Solutions is seeking a detail‑oriented Patient Intake and Referral Specialist to join our remote US team. You will manage inbound inquiries, verify eligibility, schedule appointments, and coordinate with clinical and billing teams to ensure smooth patient access and timely registration.

You will verify insurance benefits via payer portals, identify prior authorization needs, and document all interactions in our EHR and revenue cycle systems.

Qualifications

• Minimum of two years of experience in healthcare intake, patient access, admissions, insurance verification, or another front-end Revenue Cycle Management function.
• Prior intake, patient access, or RCM experience supporting behavioral health services is required.
• Experience verifying insurance eligibility and benefits using payer portals such as Availity, NaviNet, or similar systems.
• Working knowledge of insurance eligibility, benefits, prior authorization, and payer requirements.
• Experience using EHR, practice management, or other healthcare revenue cycle systems.
• MediCal experience preferred.
• Bilingual English/Spanish communication skills preferred.

Responsibilities

• Manage inbound patient and referral inquiries from patients, families, healthcare providers, care coordinators, discharge planners, payer representatives, and other referral sources.
• Conduct standardized intake screening to determine service eligibility, payer requirements, coverage, and appropriate next steps.
• Collect and validate patient demographic, insurance, referral, and other information required to support accurate registration and reimbursement.
• Coordinate eligible patients through the intake process with the goal of completing registration and scheduling efficiently.
• Follow up on incomplete referrals, missing documentation, and outstanding intake requirements.
• Communicate clearly with patients and referral sources regarding required documentation, insurance requirements, scheduling, and next steps.

Skills

Healthcare intake

Patient access

Communication

Multitasking

Attention to detail

Education

Associate degree or higher

Tools

Availity

NaviNet

EHR systems

Practice management systems

Job description

GeBBS Healthcare Solutions is seeking a detail‑oriented Patient Intake and Referral Specialist to join our remote US team. You will manage inbound inquiries, verify eligibility, schedule appointments, and coordinate with clinical and billing teams to ensure smooth patient access and timely registration.

You will verify insurance benefits via payer portals, identify prior authorization needs, and document all interactions in our EHR and revenue cycle systems.