Remote Radiology IT Support Specialist

Sirona Medical; United States; Remote; USD 34,440,000 - 52,349,000; Full time

Job summary

Sirona Medical in San Francisco-based company is seeking an Application Support Specialist. This hourly remote role within the United States offers a preferred shift of 11 PM to 7:30 AM EST, with rotating overnight and weekend shifts to meet customer and business needs.

You will proactively respond to client issues, monitor sites, document incidents, and escalate where needed. Collaborate with engineering and product teams to resolve software issues and contribute to knowledge base updates for

Qualifications

• Three+ years in level I troubleshooting in call center or support.
• Experience in radiology and PACS administration.
• Familiar with DICOM, HL7, MWL standards.
• Proficient with healthcare SaaS platforms.

Responsibilities

• Respond to client issues and monitor client sites.
• Document incidents in ticketing system with accuracy.
• Escalate unresolved issues promptly to internal channels.
• Collaborate with engineering and product teams to address software issues.
• Contribute to knowledge base and runbooks.
• Adhere to SOPs and SLAs and monitor security procedures.

Skills

Customer Care

Radiology PACS

PACS Admin

Zendesk

SaaS

Tools

Zendesk

G Suite

Job description

Sirona Medical in San Francisco-based company is seeking an Application Support Specialist. This hourly remote role within the United States offers a preferred shift of 11 PM to 7:30 AM EST, with rotating overnight and weekend shifts to meet customer and business needs.

You will proactively respond to client issues, monitor sites, document incidents, and escalate where needed. Collaborate with engineering and product teams to resolve software issues and contribute to knowledge base updates for