Remote Radiology Communications Analyst - 2nd Shift

Altera Digital Health Inc. in; Carson City (NV); On-site; USD 49,594,000 - 57,859,000; Full time

Job summary

Altera Digital Health is seeking an Associate Service Desk Analyst for the 2nd shift (Administrative) to support the Radiology Alert Notification & Escalation Service (RANES). You will monitor queues, contact physicians, and ensure urgent findings are delivered and documented in compliance with HIPAA.

This fully remote US-based role requires strong communication, ability to work in a fast-paced environment, and handling high call volumes while meeting SLAs.

Qualifications

• High school diploma or equivalent (preferred).
• Experience in healthcare customer service, medical call centers, healthcare operations, patient access, or clinical communications is preferred.
• Proven ability to work in a fast-paced environment and manage high call volumes.

Responsibilities

• Monitor active communication queues and deliver urgent messages to healthcare providers regarding critical radiology findings.
• Contact physicians, clinics, and hospitals according to established protocols and escalation procedures.
• Ensure providers acknowledge receipt of communicated findings in accordance with compliance standards.
• Maintain precise, real-time records of all communication attempts, outcomes, and provider acknowledgments.
• Escalate unresolved communications to supervisors to ensure high-priority cases receive immediate attention.
• Ensure all activities comply with HIPAA and organizational policies.

Skills

Verbal communication

Written communication

Fast-paced

Multi-tasking

Education

High school diploma

Tools

ServiceNow

Salesforce

Cisco

Genesys

Microsoft Office

Job description

Altera Digital Health is seeking an Associate Service Desk Analyst for the 2nd shift (Administrative) to support the Radiology Alert Notification & Escalation Service (RANES). You will monitor queues, contact physicians, and ensure urgent findings are delivered and documented in compliance with HIPAA.

This fully remote US-based role requires strong communication, ability to work in a fast-paced environment, and handling high call volumes while meeting SLAs.