Remote R&D Support Specialist

Uncountable; Tulsa (OK); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health benefits

Paid time off

Mentorship

Job summary

Uncountable is seeking a scientifically minded Support Specialist to own steady-state support for SMB and mid-market customers. You will triage and resolve tickets, investigate platform behavior, and coordinate with the Scientific Implementations team to ensure continuity across accounts.

Your role demands strong English communication, data fluency, and an ability to work independently across US or EU business hours.

Qualifications

• B.S. or higher in chemistry, materials science, biology, chemical engineering, or related field.
• Experience diagnosing platform behavior and data issues in a customer-facing context.
• Proficient with Excel or similar data tools; scripting skills are a plus.
• Familiar with scientific software used for data analysis and instrument control.
• Strong written and verbal English communication tailored to scientists and non-technical stakeholders.
• Willingness to work US or EU business hours depending on region.

Responsibilities

• Serve as primary contact for SMB and mid-market accounts, handling inquiries end-to-end.
• Triage, investigate, and resolve support tickets with urgency and precision.
• Escalate to engineering with clear, actionable summaries when needed.
• Collaborate with Implementation and Engineering to ensure smooth continuity between projects and steady-state support.
• Identify recurring issues and contribute to process improvements and tooling.

Skills

Scientific background

Troubleshooting

Data fluency

Python

Communication

Availability

Attention to detail

Customer-first mindset

Education

Science degree

Tools

ELNs

LIMS

Instrument software

Job description

Uncountable is seeking a scientifically minded Support Specialist to own steady-state support for SMB and mid-market customers. You will triage and resolve tickets, investigate platform behavior, and coordinate with the Scientific Implementations team to ensure continuity across accounts.

Your role demands strong English communication, data fluency, and an ability to work independently across US or EU business hours.