Remote Quality Platform Lead - AI Tooling & Scale

Traveltechessentialist; United States; On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Benefits

Employee Travel Credits

Job summary

Airbnb is seeking a Platform Manager to lead the strategy, roadmap, and execution of quality tooling for our global support organization. You will own how we build products to evaluate and improve agent performance at scale, partnering with engineering and operations to deliver high‑quality tools used daily.

The role requires 9+ years in product management, deep ML/AI product experience, and the ability to drive cross‑functional alignment in a fast‑moving environment.

Qualifications

• 9+ years of product management experience in quality tooling or data-driven products.
• Deep expertise with ML/AI-powered products and model evaluation.
• Proven ability to lead cross-functional initiatives in ambiguous environments.

Responsibilities

• Define and execute the quality tooling roadmap with leadership alignment.
• Partner with engineering, operations, and partners to deliver scalable quality platforms.
• Measure success with data-driven metrics and adjust priorities accordingly.
• Lead end-to-end automation to improve agent performance at scale.

Skills

PM leadership

ML/AI products

Cross-functional

Data-driven decisions

Communication

Strategic thinking

Problem solving

Proactive

Passion for Airbnb

Job description

Airbnb is seeking a Platform Manager to lead the strategy, roadmap, and execution of quality tooling for our global support organization. You will own how we build products to evaluate and improve agent performance at scale, partnering with engineering and operations to deliver high‑quality tools used daily.

The role requires 9+ years in product management, deep ML/AI product experience, and the ability to drive cross‑functional alignment in a fast‑moving environment.