Remote Quality Audit Manager

HealthEdge; United States; A distancia; USD 99.000 - 109.000; Jornada completa

Descripción de la vacante

HealthEdge in the United States is seeking an experienced Operations Manager to oversee multiple client engagements (240-300 associates) and ensure SLAs and KPIs are met. You will drive operational efficiency, manage P&L, identify opportunities to grow the business, and collaborate with delivery and sales leaders.

You will lead process improvement initiatives, mentor junior associates, and coordinate with client management to deliver high-quality service while maintaining cost effectiveness.

Formación

• Focus on providing prompt and efficient service to customers; goes out of the way to ensure that individual customer needs are met.

Responsabilidades

• Interface with Customer and client management: Proactively influence customer thought process. Work with client on policy/process/documentation; updates and sign off.
• Assists others in resolving complex process problems: Manage and reviews all aspects of problem management activities, investigating the root cause of problems and recommends SMART solutions.
• Operations: Ensure team handles the work received and adheres to SLAs
• Quality: Responsible for creating quality plans and implement quality management function
• Communication: Responsible for reporting and communication with client and internal team members. Reviews and communicates with clients daily and provide status update, obtains feedback and acts immediately on any issues highlighted
• Team management: Set expectations; manage performance of team and individuals. Provides regular feedback. Coach team towards operational excellence.

Conocimientos

Customer Focus

Attention to detail

Teamwork

English communication

Problem solving

Herramientas

MS Excel

Descripción del empleo

HealthEdge in the United States is seeking an experienced Operations Manager to oversee multiple client engagements (240-300 associates) and ensure SLAs and KPIs are met. You will drive operational efficiency, manage P&L, identify opportunities to grow the business, and collaborate with delivery and sales leaders.

You will lead process improvement initiatives, mentor junior associates, and coordinate with client management to deliver high-quality service while maintaining cost effectiveness.