Senior Performance Integrity & Quality Lead (Remote)

HealthEdge; United States; Remote; USD 144,000 - 155,000; Full time

Job summary

HealthEdge is seeking a senior operations leader to manage a team delivering operational excellence through performance integrity, quality governance, and continuous process improvement. You will ensure SLA and KPI targets are met, uphold compliance, and drive corrective actions across the function.

In this role you will lead RCA and CAPA initiatives, monitor real-time metrics, supervise capacity planning, and develop team capabilities while maintaining strong stakeholder relationships in a

Responsibilities

• Own and enforce adherence to quality standards across the team; ensure leads conduct regular quality checks and provide structured, actionable feedback
• Lead root cause analysis (RCA) following major incidents or escalations; drive corrective and preventive action (CAPA) plans through to completion
• Monitor team output, productivity, and compliance metrics in real time, escalating risks proactively
• Update SOPs and job aids on a weekly basis to reflect current process and regulatory requirements
• Lead client and vendor calls; provide daily status updates and act immediately on flagged issues
• Deliver on-floor training and one-on-one mentorship for new joiners; support lead development

Job description

HealthEdge is seeking a senior operations leader to manage a team delivering operational excellence through performance integrity, quality governance, and continuous process improvement. You will ensure SLA and KPI targets are met, uphold compliance, and drive corrective actions across the function.

In this role you will lead RCA and CAPA initiatives, monitor real-time metrics, supervise capacity planning, and develop team capabilities while maintaining strong stakeholder relationships in a