Remote Quality Assurance Analyst – Process & Compliance

Aflac; Windsor (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan

11 paid holidays

Job summary

Aflac in Windsor, CT is seeking a Quality Assurance professional to monitor quality indicators, ensure regulatory compliance, and partner with internal teams to improve processes in a largely remote setting.

You will analyze data, prepare reports, and support project delivery while upholding the highest standards of accuracy and customer service. Bachelor's degree and 3+ years of related experience required; experience with FMLA and disability management preferred.

Qualifications

• Knowledge of state and federal FMLA regulations.
• Knowledge of medical disability management (preferred).
• Solid knowledge of regulatory compliance.
• Excellent verbal and written communications and interpersonal skills.
• Ability to interact and collaborate with various internal partners including leadership.

Responsibilities

• Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies.
• Identifies and corrects process gaps within service channels, implementing solutions for better performance.
• Prepares periodic reports on quality volumes.
• Mitigate negative impacts and loss of business.
• Supports project delivery by providing technical process expertise to align projects with established practices.
• Conducts investigations and reviews of data practices to identify compliance issues and recommend actions.
• Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions.
• Assess and evaluate projects deliverables and processes to identify opportunities for improvement.
• Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance.
• Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements
• Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization.
• Performs other duties as required.

Skills

FMLA knowledge

Disability management knowledge

Regulatory compliance

Verbal & written communication

Cross-functional collaboration

MS Office

Analytical skills

Attention to detail

Fast learner

Education

Bachelor's degree

Job description

Aflac in Windsor, CT is seeking a Quality Assurance professional to monitor quality indicators, ensure regulatory compliance, and partner with internal teams to improve processes in a largely remote setting.

You will analyze data, prepare reports, and support project delivery while upholding the highest standards of accuracy and customer service. Bachelor's degree and 3+ years of related experience required; experience with FMLA and disability management preferred.