Remote QA Analyst - Compliance & Process Quality

AFLAC, INCORPORATED.; Windsor (CT); Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plans

Annual bonuses

Stock purchase program

11 paid holidays

Up to 20 days PTO

Job summary

Aflac, a Fortune 500 company, is seeking a remote role professional to ensure regulatory compliance and quality in processes across continental US. The candidate will monitor quality indicators, analyze data, and prepare reports while collaborating with leadership and internal partners.

The role requires a Bachelor's in Healthcare or related field and 3+ years of applicable experience, with strong analytical, communication, and investigative skills.

Qualifications

• Bachelor's degree in healthcare, business administration, or related field.
• 3+ years of job-related experience.
• Knowledge of state and federal FMLA regulations.
• Strong knowledge of regulatory compliance.
• Excellent verbal and written communications and interpersonal skills.
• Ability to interact and collaborate with internal partners including leadership.
• Strong analytical, problem-solving and investigative skills.
• Exceptional attention to detail.
• Ability to learn in a fast-paced environment.

Responsibilities

• Monitor quality indicators with a proactive approach and reduce deficiencies.
• Identify and correct process gaps within service channels, implementing solutions for better performance.
• Prepare periodic reports on quality volumes.
• Mitigate negative impacts and loss of business
• Supports project delivery by providing technical process expertise to align projects with established practices.
• Conducts investigations and reviews of data practices to identify compliance issues and recommend actions.
• Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions.
• Assess and evaluate projects deliverables and processes to identify opportunities for improvement.
• Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance.
• Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements
• Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization.
• Performs other duties as required.

Skills

FMLA regulations

Regulatory compliance

Verbal & written communication

Interpersonal skills

Analytical thinking

Attention to detail

Fast-paced learning

Education

Bachelor's degree in Healthcare / Business Administration

Job description

Aflac, a Fortune 500 company, is seeking a remote role professional to ensure regulatory compliance and quality in processes across continental US. The candidate will monitor quality indicators, analyze data, and prepare reports while collaborating with leadership and internal partners.

The role requires a Bachelor's in Healthcare or related field and 3+ years of applicable experience, with strong analytical, communication, and investigative skills.